Handpicked coffee roasters can vary or update these terms and conditions at any time. Replacement terms and conditions will be posted on our website and will be deemed to come into force as soon as they are posted. Nothing in these terms and conditions limits your rights under the Consumer Guarantees Act 1993 where you are a consumer for the purposes of the Act.
Use of Facilities
All use of the facilities must be made honestly and in good faith. All users acknowledge and accept that we cannot guarantee that the provision of the facilities will be completely uninterrupted, or free from mistake. Unless specifically stated all currencies used on this site shall be deemed to be in New Zealand dollars.
Buying
Handpicked coffee roasters accept credit card orders from most major credit cards. Customer credit card information is not stored on our server.
Returns/Cancellation Policy
If goods are returned due to being faulty, so long as they are returned within a reasonable time the remedy afforded to the customer, under the Consumer Guarantees Act 1993, is a replacement or refund. Where a consumer exercises his/her cancellation rights, the customer will be given a replacement or refund within 30 days of their cancellation. The cancellation period ends on the expiry of seven working days, commencing on the day following the day on which you, the customer, receives the goods. Roasted coffee and custom orders are excluded from these terms. If you, the customer, choose to cancel your order without giving a reason, you can be asked to return and pay for the cost of returning the goods.
Freight Policy
All of our coffee is roasted to order and we will always ship the freshest coffee possible to you. We ship all orders through Post and freight prices are automatically based on the weight of your order, type of product, and delivery location.
Delivery is usually 3 business days from the date of shipping. If you need your shipment sent as urgent or priority shipping, additional charges will apply and you will need to contact us prior to placing your order. The product will only be delivered to New Zealand addresses. If you want to deliver to overseas, please send email us.
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